Bindu Giri Online endeavours to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed. If you’ve had an incorrect product delivered to you (product doesn’t match the item in the order confirmation), if you find that you’ve made an error with size (for clothing), or if the product you receive has a genuine quality/manufacturing defect then we will be happy to exchange your product for a replacement.
Only defective piece can be exchanged (within 7days). Other products cannot be exchanged for reasons other than the above. If you’ve received a defective product, we will be happy to, following a quality check, offer you a credit note which will be processed in 7 working days. To return or exchange a product or report any damages in transit please get in touch with our customer care within 24 hours of delivery at +91 8939959000 from Monday to Saturday, between 9:00 AM to 6:00 PM (IST) or email us at firstname.lastname@example.org with your order number, date of transaction, delivery address and an image of the wrongfully delivered or defective item. Our customer care team will look into the issue and respond to you within 48 working hours. We typically make a reverse pick-up within 2-3 days.
Given the nature of our products, we reserve sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. We are unable to offer refunds/credit notes if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient. Bindu Giri online shop will not be responsible for any damage caused in return transit of the product.
If a customer refuses to pay the Duty as mandated by the respective country of shipment and doesn’t collect the order from our Shipping agency, Bindu Giri Online will not be liable for a refund.